TOWARD AN OUTSTANDING LASIANA BEACH: OPTIMIZING FACILITIES, ACCESSIBILITY, AND ATTRACTIONS TO INCREASE TOURIST SATISFACTION

Authors

  • fernando saragih Program Studi Pendidikan Ekonomi, Universitas Nusa Cendana
  • Andri Paulus Loe Program Studi Pendidikan Ekonomi, Universitas Nusa Cendana
  • Jibrael Mau Program Studi Pendidikan Ekonomi, Universitas Nusa Cendana

DOI:

https://doi.org/10.36706/jp.v12i1.42

Keywords:

Facilities, Accessibility, Tourist Attractions

Abstract

Tourism is one of the factors that can drive the economic growth of a country. Outstanding tourism enhances tourist satisfaction and positively impacts various related sectors. The development of tourism is closely related to facilities, accessibility, and tourist attractions. Based on this background, this study focuses on tourist satisfaction and the various factors influencing it. The aim of this research is to analyze how facilities, accessibility, and tourist attractions affect tourist satisfaction at a destination with tremendous potential. This study was conducted at Lasiana Beach with a sample size of 108 tourists using an accidental sampling method. It employed a quantitative approach through a survey method, and data analysis was conducted using multiple linear regression with SPSS software. The results indicate that facilities and tourist attractions have a significant negative impact on tourist satisfaction, while accessibility has a significant positive impact on tourist satisfaction.

References

Abdulhaji, S., & Yusuf, I. S. H. (2016). Pengaruh Atraksi, Aksesibilitas, dan Fasilitas Terhadap Citra Objek Wisata Danau Tolire Besar di Kota Ternate. Jurnal Penelitian Humano, 7(2), 134–148.

Adomaitienė, R., & Seyidov, J. (2017). Factors Influencing Local Tourists’ Decision-making on Choosing a Destination: a Case of Azerbaijan. Ekonomika, 95(3), 112–127. https://doi.org/10.15388/ekon.2016.3.10332

Al Aisar, A. R., Rachma, N., & Rahmawati. (2022). Pengaruh Daya Tarik Wisata, Harga Tiket, Dan Aksesibiltas Terhadap Kepuasan Wisatawan Di Wisata Alam Setigi Gresik. E-Jurnal Riset Manajemen, 12(1), 1076–1085.

Alana, P. R., & Putro, T. A. (2020). Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada Goa Lowo Kecamatan Watulimo Kabupaten Trenggalek. Jurnal Penelitian Manajemen Terapan (PENATARAN), 5(2), 180–194.

Apollo, M. (2017). The true accessibility of mountaineering: The case of the High Himalaya. Journal of Outdoor Recreation and Tourism, 17, 29–43. https://doi.org/https://doi.org/10.1016/j.jort.2016.12.001

Ariya, G., Wishitemi, B., & Sitati, N. (2017). Tourism Destination Attractiveness as Perceived by Tourists Visiting Lake Nakuru National Park, Kenya. International Journal of Research in Tourism and Hospitality, 3(4), 1–13. https://doi.org/10.20431/2455-0043.0304001

Armutcu, B., Tan, A., Amponsah, M., Parida, S., & Ramkissoon, H. (2023). Tourist behaviour: The role of digital marketing and social media. Acta Psychologica, 240, 1–15. https://doi.org/10.1016/j.actpsy.2023.104025

Ayu, Z. D., & Indrawati. (2020). Analisa Fasilitas Objek Wisata Air Pantai Marina Semarang. Seminar Ilmiah Arsitektur (SIAR) 2020, 168–174. https://publikasiilmiah.ums.ac.id/handle/11617/12059

Binawa, I. G. P., Indrawati, Y., & Mananda, I. G. P. B. S. (2023). Pengaruh Kualitas Pelayanan dan Keselamatan Wisatawan Terhadap Kepuasan Wisatawan di Daya Tarik Wisata Air Terjun Tegenungan Gianyar Bali. Jurnal Ilmiah Global Education, 4(4), 2174–2182. https://doi.org/10.55681/jige.v4i4.1556

Biswas, C., Omar, H., & Rashid-Radha, J. Z. R. R. (2020). The impact of tourist attractions and accessibility on tourists’ satisfaction: The moderating role of tourists’ age. Geojournal of Tourism and Geosites, 32(4), 1202–1208. https://doi.org/10.30892/GTG.32402-558

Blazeska, D., Strezovski, Z., & Klimoska, A. M. (2018). The influence of tourist infrastructure on the tourist satisfaction in Ohrid. UTMS Journal of Economics, 9(1), 85–93. http://hdl.handle.net/10419/195327

Blegur, M. imelda, Tang, M. imamastri P., Fanpada, N., Haan, J. S., Padamani, M., Famai, M. G. R., & Selly, J. (2023). Faktor Penyebab Menurunnya Wisatawan Berkunjung Ke Objek Wisata Kadelang Fatang. Jurnal Kajian Dan Penelitian Umum, 1(3), 285–299. https://doi.org/https://doi.org/10.47861/jkpu-nalanda.v1i3.439

Carlos Castro, J., Quisimalin, M., Pablos, C. de, Gancino, V., & Jerez, J. (2017). Tourism Marketing: Measuring Tourist Satisfaction. Journal of Service Science and Management, 10(3), 280–308. https://doi.org/10.4236/jssm.2017.103023

Chili, N. S. (2018). The Impact of Safety and Security on The Behaviour of Consumers and Tourism Demand in South African Townships. African Journal of Hospitality, Tourism and Leisure, 7(4), 1–14.

Chin, C. H., Law, F. Y., Lo, M. C., & Thurasamy, R. (2018). The Impact of Accessibility Quality and Accommodation Quality on Tourists’ Satisfaction and Revisit Intention to Rural Tourism Destination in Sarawak: The Moderating Role of Local Communities’ Attitude. Global Business and Management Research: An International Journal, 10(2), 115–127. https://www.researchgate.net/publication/328899252

Dumitrascu, A. V., Teodorescu, C., & Cioclu, A. (2023). Accessibility and Tourist Satisfaction—Influencing Factors for Tourism in Dobrogea, Romania. Sustainability, 15(9), 1–17. https://doi.org/10.3390/su15097525

Elmard, A. P. P., & Wardi, Y. (2021). The Effect of Tourism Image, Tourism Attraction, Promotion, and Service Quality on the Revisim Decision with Tourist Satisfaction as a Mediating in Harau Valley Tourism Object. Advances in Economics, Business and Management Research, 222, 281–289.

Fanggidae, R. P. C., & Bere, M. L. R. (2020). Pengukuran Tingkat Kepuasan Wisatawan terhadap Fasilitas Wisata di Pantai Lasiana. Jurnal Manajemen Aset Infrastruktur & Fasilitas, 4(1), 53–66. https://doi.org/10.12962/j26151847.v4i1.6833

Fatmawati, I., & Olga, F. (2023). Investigating The Determining Factors of Tourist Revisit Intention in a Natural-based Tourism Destination. E3S Web of Conferences, 444, 1–18. https://doi.org/10.1051/e3sconf/202344401014

Ferawati, U. (2023). Pengaruh Keindahan Alam, Kebersihan, Fasilitas Pendukung Dan Keamanan Terhadap Kepuasan Wisatawan Yang Berkunjung Ke Kawasan Konservasi Hutan Mangrove Dan Bekantan Tarakan Kalimantan Utara. Manajemen Dan Bisnis - JMBI, 1(2), 82–92.

Ghose, S., & Johann, M. (2018). Measuring tourist satisfaction with destination attributes. Journal of Management and Financial Sciences, 11(34), 9–22. https://doi.org/10.33119/jmfs.2018.34.1

Guiver, J., & Stanford, D. (2014). Why destination visitor travel planning falls between the cracks. Journal of Destination Marketing and Management, 3(3), 140–151. https://doi.org/10.1016/j.jdmm.2013.11.005

Handayani, S., Khairiyansyah, & Wahyudin, N. (2019). Fasilitas, Aksesibilitas dan Daya Tarik Wisata Terhadap Kepuasan Wisatawan. Jurnal Ilmiah Manajemen Dan Bisnis, 20(2), 123–133. https://doi.org/10.30596/jimb.v20i2.3228

Haribudiman, I., Berliandaldo, M., & Fasa, A. W. H. (2023). Implications of the Role of Tourism Carrying Capacity in the Development of Sustainable Tourism Destinations. Jurnal Kepariwisataan Indonesia, 17(2), 272–292. https://doi.org/10.47608/jki.v17i22023.272-292

Ismail, T., & Rohman, F. (2019). The Role of Attraction, Accessibility, Amenities, And Ancillary on Visitor Satisfaction and Visitor Attitudinal Loyalty of Gili Ketapang Beach. Jurnal Manajemen Teori Dan Terapan, 12(2), 51–66. https://doi.org/10.1088/1751-8113/44/8/085201

Jeaheng, Y., Al-Ansi, A., & Han, H. (2020). Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty. Journal of Hospitality Marketing and Management, 29(7), 1–25. https://doi.org/10.1080/19368623.2020.1715317

Kirilenko, A. P., Stepchenkova, S. O., & Hernandez, J. M. (2019). Comparative clustering of destination attractions for different origin markets with network and spatial analyses of online reviews. Tourism Management, 72, 400–410. https://doi.org/10.1016/j.tourman.2019.01.001

Kong, W. H., Loi, K. I., & Xu, J. (Bill). (2022). Investigating Destination Loyalty through Tourist Attraction Personality and Loyalty. Journal of China Tourism Research, 18(2), 397–418. https://doi.org/10.1080/19388160.2020.1862011

Kotler, P., Bowen, J. T., Makens, J., & Baloglu, S. (2021). Marketing for Hospitality and Tourism, Global Edition. Pearson Education. https://books.google.co.id/books?id=MQQyEAAAQBAJ

Lestari, A. A., Yuliviona, R., & Liantifa, M. (2023). Pengaruh Lokasi, Fasilitas dan Kepuasan Wisatawan Terhadap Keputusan Berkunjung Kembali. Jurnal Ekobistek, 12(2), 587–592. https://doi.org/10.35134/ekobistek.v12i2.601

Li, F. S., Shang, Y., & Su, Q. (2023). The influence of immersion on tourists’ satisfaction via perceived attractiveness and happiness. Tourism Review, 78(1), 122–141. https://doi.org/10.1108/TR-02-2022-0078

Li, L., Zhang, J., Nian, S., & Zhang, H. (2017). Tourists’ perceptions of crowding, attractiveness, and satisfaction: a second-order structural model. Asia Pacific Journal of Tourism Research, 22(12), 1250–1260. https://doi.org/10.1080/10941665.2017.1391305

Li, T., Liao, C., Law, R., & Zhang, M. (2023). An Integrated Model of Destination Attractiveness and Tourists’ Environmentally Responsible Behavior: The Mediating Effect of Place Attachment. Behavioral Sciences, 13(3), 1–13. https://doi.org/10.3390/bs13030264

Ma’rifah, A. N. (2023). Tingkat Literasi Aksesibilitas Wisatawan Domestik di Indonesia. EKODESTINASI: Jurnal Ekonomi, Bisnis, Dan Pariwisata, 1(1), 20–26. https://doi.org/10.59996/ekodestinasi.v1i1.35

Maesar, A. R., Nurdin, & Sabir, M. (2022). Analisis Kepuasan Wisatawan dengan Importance Performance Analysis di Wisata Pantai Losari Kota Makassar Untuk Mewujudkan Industri Pariwisata Kreatif dan Berkelanjutan. CERMIN: Jurnal Penelitian, 6(2), 487–495. https://doi.org/10.36841/cermin_unars.v6i2.2330

Maryati, F., & Husda, E. N. (2020). Pengaruh fasilitas dan kualitas pelayanan terhadap kepuasan pelanggan pada holiday hotel di kota batam. Jurnal Magisma, 8(1), 20–27.

Marzuki, A., Khoshkam, M., Mohamad, D., & Abdul Kadir, I. (2017). Linking nature-based tourism attributes to tourists’ satisfaction. Anatolia : An International Journal of Tourism and Hospitality Research, 28(1), 1–5. https://doi.org/10.1080/13032917.2016.1277432

Mulyana, & Fanggi, D. C. (2022). Peran Dinas Pariwisata dan Ekonomi Kreatif dalam Pengembangan Objek Wisata Pantai Lasiana di Kota Kupang Provinsi Nusa Tenggara Timur. Jurnal Pemerintahan Dan Keamanan Publik (JP Dan KP), 4(1), 37–53.

Nasir, M. N. M., Mohamad, M., & Ab Ghani, N. I. (2021). Modelling the Relationships between Destination Attractiveness, Service Quality, Tourist Satisfaction and Destination Loyalty. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 10(2), 1–19.

Nasir, M. N. M., Mohamad, M., Ghani, N. I. A., & Afthanorhan, A. (2020). Testing mediation roles of place attachment and tourist satisfaction on destination attractiveness and destination loyalty relationship using phantom approach. Management Science Letters, 10(2), 443–454. https://doi.org/10.5267/j.msl.2019.8.026

Natalia, C. Y., Karini, N., & Mahadewi, N. (2020). Pengaruh Aksesibilitas dan Fasilitas Terhadap Kepuasan Wisatawan Ke Broken Beach dan Angel’S Billabong. Jurnal IPTA, 8(1), 10–17. https://doi.org/10.24843/ipta.2020.v08.i01.p02

Nurmala, Sullaida, & Damanhur. (2022). Pengaruh Fasilitas Wisata,Daya Tarik Wisata dan Kualitas Layanan Terhadap Kepuasan Pengunjung Wisata Pantai Ujong Blang Lhokseumawe. Jurnal Ekonomi Manajemen Dan Bisnis, 23(2), 73–78.

Nursia, & Rahmawati, M. (2023). Pengaruh Harga dan Fasilitas terhadap Kepuasan Wisatawan (Studi Kasus Pantai Ratu Intan Tarakan). SEIKO: Journal of Management & Business, 6(2), 245–250. https://journal.stieamkop.ac.id/index.php/seiko/article/view/6034%0Ahttps://journal.stieamkop.ac.id/index.php/seiko/article/download/6034/4031

Pratminingsih, S. A., Johan, A., & Salsabil, I. (2022). The effect of destination attractiveness on destination attachment and its impact on tourist sustainable behavior. Jurnal Siasat Bisnis, 26(2), 222–234. https://doi.org/10.20885/jsb.vol26.iss2.art8

Pujiastuti, E. E., Soeprapto, A., Susanta, Utomo, H. S., & Maharaniputri, A. (2022). The Role of Perceived Value in Understanding Tourist Experience and Post Experience at Heritage Destinations. Jurnal Siasat Bisnis, 26(1), 36–56. https://doi.org/10.20885/jsb.vol26.iss1.art3

Rahayu, K., Wahyudi, D., & SP, D. (2024). Pemberdayaan Masyarakat pada Wisata Alam Dam Progo Kamijoro, Kulonprogo, Daerah Istimewa Yogyakarta. PRAWARA: Jurnal Pengabdian Masyarakat, 3(1), 18–23.

Rajesh, R. (2013). Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model. Pasos : Revista de Turismo y Patrimonio Cultural, 11(3), 67–78. https://doi.org/10.25145/j.pasos.2013.11.039

Ramadhani, N. D. P., Rini, & Setiawan, H. (2021). Pengaruh 3A Terhadap Keputusan Berkunjung Wisatawan Pada Objek Wisata Air Terjun Temam. Jurnal Terapan Ilmu Ekonomi, Manajemen Dan Bisnis, 1(3), 162–171.

Ramyar, M., & Halim, N. (2020). Tourist Expectation and Satisfaction towards Existing Infrastructure and Facilities in Golestan National Park, Iran. American Research Journal of Humanities & Social Science (ARJHSS), 3(7), 89–108. www.arjhss.com

Ricardianto, P., Ningrum, L., Octaviani, R. D., & Agushinta, L. (2019). How Accessibility Conditions in Maluku Province-Indonesia Can Affect the Satisfaction of the Tourists. International Journal of Humanities and Social Sciences (IJHSS), 8(5), 37–58. http://www.academia.edu/download/61728494/5._IJHSS-Forrmat-How_Accessibility_Conditions_in_Maluku_Province-Indonesia_ _-_Copy20200109-93222-16t6zlo.pdf

Riwu, L., Nasar, A., & Malelak, M. L. (2023). The Influence of Tourism Facilities and Service Quality on Tourist Satisfaction at Air Cina Beach, Kupang District. Proceedings of the International Conference on Applied Science and Technology on Social Science 2023 (ICAST-SS 2023), 817, 115–120. https://doi.org/10.2991/978-2-38476-202-6_17

Sari, S. C., & Rosyidi, S. (2023). The Effect of Product Diversity, Tourist Attractions, Pricing and Service Quality Mediated by Customer Satisfaction on Tourist Loyalty to Tourist Attraction (Case Study on Mbrumbung Market Tourists, Rembang Regency). Jurnal Ekonomi, 12(3), 639–649. http://ejournal.seaninstitute.or.id/index.php/Ekonomi

Shahrivar, R. B. (2012). Journal of Travel and Tourism Research, Special Issue Destination Management. Journal of Travel and Tourism Research, 12(1), 61–79.

St-James, Y., Darveau, J., & Fortin, J. (2018). Immersion in film tourist experiences. Journal of Travel and Tourism Marketing, 35(3), 273–284. https://doi.org/10.1080/10548408.2017.1326362

Sugiama, A. G., Suhartanto, D., Lu, C. Y., Rediyasa, I. W., Sulaeman, R. P., & Renalda, F. M. (2024). Tourist Satisfaction and Revisit Intention: the Role of Attraction, Accessibility, and Facilities of Water Park Tourism. GeoJournal of Tourism and Geosites, 52(2), 257–266. https://doi.org/10.30892/gtg.52125-1202

Supriadi Siagian, & Mita, M. M. (2022). Pengaruh Daya Tarik Wisata dan Fasilitas layanan Terhadap Kepuasan Wisatawan di Wisata Pamah View, Kabupaten Langkat. TOBA: Journal of Tourism, Hospitality and Destination, 1(2), 82–88. https://doi.org/10.55123/toba.v1i2.564

Tias, A., Waluya, B., & Khaerani, R. (2022). Pengaruh Tourism Product Attributes Terhadap Tourist Satisfaction di Desa Wisata Kertayasa Kabupaten Pangandaran. Jurnal Kepariwisataan Indonesia: Jurnal Penelitian Dan Pengembangan Kepariwisataan Indonesia, 16(2), 203–215. https://doi.org/10.47608/jki.v16i22022.203-215

Vengesayi, S., Mavondo, F. T., & Reisinger, Y. (2009). Tourism destination attractiveness: Attractions, facilities, and people as predictors. Tourism Analysis, 14(5), 621–636. https://doi.org/10.3727/108354209X12597959359211

Zafu, B., & Alemu, M. M. (2016). Tourist Satisfaction and Service Delivery at Nech Sar National Park of Ethiopia. Open Access Library Journal, 3(12), 1–13. https://doi.org/10.4236/oalib.110323

Downloads

Published

2025-05-30

How to Cite

saragih, fernando, Loe, A. P., & Mau, J. (2025). TOWARD AN OUTSTANDING LASIANA BEACH: OPTIMIZING FACILITIES, ACCESSIBILITY, AND ATTRACTIONS TO INCREASE TOURIST SATISFACTION. Jurnal PROFIT: Kajian Pendidikan Ekonomi Dan Ilmu Ekonomi, 12(1), 38–49. https://doi.org/10.36706/jp.v12i1.42